What is HL7 Technology?

Health Level 7 Technology is the term used by most healthcare interfaces. If you use HL7, you can interface easily with other software providers.



What type of security can we expect with your software?

At medDISPENSE, we understand the importance of secure access to controlled substances and sensitive patient information. This is reflected in our software by providing multiple safeguards to preserve the integrity of these important elements. Our development team maintains a consistent and collaborative relationship with governing agencies to assure our products meet or exceed required or recommended levels of security - both for today and the future.



Does reporting come standard with the software?

System reports come standard with all medDISPENSE equipment. This value-added feature provides customers with a depth of analysis that is unattainable/unfeasible when dispensing is done manually. This is information that can be used not only by the pharmacy, but also by administration, nursing, accounting and materials management. Moreover, your facility will also have greater accountability of a medication from the moment it enters your pharmacy to the time it is dispensed to the patient. All of this is designed to ensure regulatory compliance and reduce errors, waste, theft, inventory cost and time!



What is the difference between medDISPENSE automation systems and other automation systems?

medDISPENSE automation systems are very similar to other brands of decentralized automated dispensing machines. Our unique differences besides our significantly lower cost are: highest capacity, unbeatable uptime reliability and superior ease of use.



Will medDISPENSE interface with my pharmacy information system?

medDISPENSE will interface with any information system that is HL7 compliant. We currently maintain several existing interfaces with various pharmacy information systems. Please contact us if you have questions or concerns regarding an interface with your existing system.



How much will it cost to automate at my facility with medDISPENSE?

Obviously, automation costs will vary depending upon the size of your facility and your workstation and interface requirements. Other factors which also contribute are your facility's formulary size and average census. Nevertheless, we are uniquely able to provide automated medication distribution solutions at the lowest possible costs on the market today. As an example, a facility could provide a nursing unit with a single workstation (configured to hold up to 270 different floor stock medications) for less than $500 per month.



How does medDISPENSE eliminate the need for end-of-shift counts?

medDISPENSE systems can eliminate the requirement for end-of-shift counts. This is done by enabling the dispensing nurse to perform a count prior to removing the dose(s); the system then verifies the nurse's count against the recorded count. This creates a perpetual inventory that is chronologically verified by the subsequent dispensing nurse. Any discrepancies are immediately reported by the system to the pharmacy and/or nurse.



If any hardware or software malfunctions, what support do you offer?

Though hardware or software malfunctions are infrequent, we provide support 24 hours a day, 7 days per week, and 365 days per year. Any system malfunctions will be resolved within 24 hours.



Can our facility lease your equipment?

Yes. We offer various lease terms in addition to a purchase option for all of our equipment.



How soon can my facility schedule an installation?

Typically we can schedule installations with only 30 days notice, although we have performed installations with as little as one week notice.



How long does it take for your equipment to be installed?

We schedule all our installations for a one week period.



How long does it take to train a nurse to use your system?

On average, most nurses are fully trained on our system in less than 10 minutes.



How does the pharmacy department oversee use of the system?

All decentralized automated dispensing units are networked through a central server located in the pharmacy department. This server is used to manage par levels, print restock and usage reports, and perform many other functions. The same functions performed on the server may also, however, be performed at an actual dispensing machine.